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External quality assurance

The end point assessment of all apprenticeships must be externally quality assured to ensure that they are meeting consistent outcomes.

For the hospitality, retail and travel end point assessment, there is an employer-led process which is managed on behalf of industry apprenticeship boards by People 1st.

People 1st is currently designing the external quality assurance (EQA) process in consultation with assessment organisations.

Latest updates

You can view our latest update on EQA in these presentation slides.

System requirements

We are currently testing a beta version of the EQA system. Key stakeholders will be invited to take part in this process between April and June 2017. If your organisation would like to be involved please email EQA@people1st.co.uk. The system ‘go live’ date is anticipated to be mid-July, prior to any end point assessments on the hospitality, retail or travel standards.

For the latest EQA developments and to view a demo of the beta version of the system, watch our latest webinar. Your feedback and questions can be sent to eqa@people1st.co.uk

Common approaches and test specifications

Common approaches, incorporating the test specifications as referenced in the assessment plans, are now available to organisations on the Register of Apprenticeship Assessment Organisations for those standards. Once the online system is fully operational, apprenticeship assessment organisations (AAOs) will access these resources directly through their account; however in the meantime, AAOs are requested to contact EQA@people1st.co.uk and the documents will be provided by email. The contents of these documents remain sensitive and their contents must not be shared outside of the AAO.


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Access the standards, assessment plans and guidance that support the delivery of apprenticeships.

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