Customer Service Training
1,000 Customer Service & Sales Online Training Licences Available at No Cost to You!
Would you like to increase sales, customer satisfaction and employee performance?
Customer service and sales training will help you achieve this and more through a simple and flexible e-learning programme.
- Sales targeting - the programme breaks down incremental sales targets into sizes and amounts that staff can achieve.
- Customer satisfaction - gaining a daily perspective of your performance from at least one customer in terms of: - speed, product knowledge, value for money, friendliness, efficiency.
- Employee performance - it provides employees with checklists that set the benchmark for: - basic skills (product knowledge and technical skills); customer skills (understanding their motivations for eating/drinking out and their expectations) and sales skills (creating and maximising sales).
Businesses using this programme in a class room environment have seen increased sales in excess of 10%, employee turnover halved and employee longevity doubled.
This pilot will help determine whether a similar programme delivered on-line will have the same effect. Click the link for more detailed information about Customer Service & Sales on-line training, or check out our online Customer Service & Sales Training demo.
A Unique Opportunity!
Funded access to one online training course!
People 1st and ESF have secured 1,000* licenses for businesses to have access to one customer service and sales training course – at no cost to you!
So how do I apply for a funded licence?
It's easy! Simply complete our online application form
to claim your course token/s.
Your token/s will be issued via the email address you supply. Once token/s have been received you log onto the course through www.bigtimelearning.com
Once you have completed your course, we ask that you complete our on-line evaluation form - your feedback is invaluable.
The Big Time Learning site has been designed using the latest technology and requires Adobe Flash Player 9 and a minimum broadband connection speed of 512kbps. Flash Player 9 is a free download that is installed within your web browser that allows you to view animation on your screen. Get transferred to the Adobe website and get your FREE download here.
*Funded access to Customer Service On-line is subject to availability and to satisfying qualifying criteria.
