Our WorldHost ‘Frontline Management Solutions – Retail’ will give your front-line managers and leaders the skills to build and develop a high-performing customer service team.
This programme has been specifically designed for retail businesses.
Our interactive programme teaches your managers and supervisors crucial customer service and coaching skills that can lead to:
When you train 50% or more of your front-line staff using any of the WorldHost programmes, you can also apply to become a WorldHost Recognised Business - a ‘must-have’ badge for customer service.
Who should take this course?
This course is ideal for team leaders, supervisors, managers or department heads working in the retail industry, who are responsible for managing and coaching front-line customer service staff.
What the course covers:
All prices exclude VAT. In-company programmes may include an additional cost for trainer expenses.
To discuss running an in-house course for your business, please complete the enquiry form or call us on 0203 074 1212
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