Caroline believes your people can be your biggest competitive advantage, and if you look after your team members they will look after your customers. So investing in your team is key to delivering a great customer experience, as well as improving productivity, and engaging and retaining your best people.
Caroline has over 30 years' training and development experience behind her, 25 of which have been in hospitality, leisure and tourism, including restaurants, hotels, visitor attractions, heritage sites, resorts and contract catering.
Recognising that managers in our industry often get promoted into line manager positions without much formal training, one of her key areas of focus is on developing junior managers in the skills they need to lead and engage their teams effectively.
She always looks to ensure clients get the very best return from their (often limited) training budgets by helping identify their genuine training needs and looking at cost-effective ways to meet those needs, which often includes developing line managers’ skills and confidence to coach and train their teams internally.
Caroline’s training style is interactive, fun and engaging, always ensuring the content is relevant, which helps delegates learn, retain and apply their learning.
View Caroline’s profile on LinkedIn: https://uk.linkedin.com/in/carolinejcooper