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Debbie Long

North West

We are training provider based in Chester focusing on blending industry qualifications with customer service and retail skills by using WorldHost licensed training programmes, which have been used to train tens of thousands of volunteers and staff during the London Olympics 2012.

WorldHost customer service & retail training programmes are designed specifically for the hospitality, leisure, travel and tourism industry helping businesses to grow and develop.

The Gold Star Effect Training Company encourages businesses to concentrate on improving the service they provide to their customers, encouraging repeat business, increase of profits and turnover including increasing productivity and staff performance.

In addition to this, The Gold Star Effect specialises in working with spa, salons and hairdressers, as there is a shortfall in customer service and retail skills and qualifications in these sectors.

Debbie has over 25 years of experience working in the following sectors and industries:

Spa and leisure:

Champneys Health Spa, Champneys Henlow, Sopwell House, Beauty and Complementary Therapy


Lloyds and Unicare Pharmacy, Clarins, Dior, Lancôme, Clinique, Dermalogica, Consultancy,

Community and voluntary:

Community Based Drugs and Alcohol Project, Education and workshops

Teaching and education:

Professional Courses, Workshops, CPD, Apprenticeships, NVQ’s, Beauty and Complementary Therapy, Business and Administration, Customer Service, Sales, Marketing, Housing, Internal Verifying, Assessing, Trainer/Tutor

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