Mike is an experienced Learning and Development Specialist with extensive knowledge and skills in design, development and implementation of training solutions within the retail, hospitality and leisure industries.
With a corporate background in Whitbread Mike has now over 15 years experience working with major retailers producing tailored learning that has delivered effective results. His business focuses on:
1) Quality Customer Service – design, development and implementation of customer service programmes, ensuring employees and management teams understand basic skills and how to handle the critical times of customer contact
2) Communication Networks – design and implementation of communication/training networks that support multi-site operators to ensure a fast, effective cascade of information, knowledge and skills throughout their business
3) People Management Skills – design, development and delivery of programmes to assist companies in the development of their junior/middle managers so they can better handle common issues when leading and managing their teams
Some of the organisations Mike has worked with include: - TrustFord - First Great Western - Comet - Derbyshire Building Society - Revolution Vodka Bars - Greene King - British Institute of Innkeeping - Whitbread plc