Monica is the founder of the Star Quality Hospitality Consultancy, and works operationally with the owner / managers of Independent Hotels and Restaurants focusing on their business structure and service delivery to create memorable guest experiences.
Monica is also the Amazon Best Selling author of 'Star Quality Hospitality - The Key to a Successful Hospitality Business' and 'Star Quality Experience - The Hotelier's Guide to Creating Memorable Guest Journeys'.
Monica also regularly writes for Hotel Industry Magazine and has been featured in The Caterer, Hospitality, and Boutique Hotelier. She has spoken at Hotel Conferences in the UK and Internationally.
As an experienced WorldHost trainer, Monica is licensed to train on the whole suite of WorldHost courses that are available.
Comments from Master Trainer Linda Greenwood: "You are a very confident and professional trainer. You have a very commanding and positive presence that makes your training very interesting and upbeat. You gave continual positive reinforcement and praise which makes the delegates feel very engaged... Your high energy and passion for customer service was contagious – thank you. You are a true GEM!!."
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