An experienced manager and trainer with 40 years experience working in public, commercial and voluntary sectors. I am passionate about businesses achieving excellence in their field and ensuring their customers have a quality experience.

A Certified Management Consultant (CMC) and Chartered Manager (CMgr) who specialises in business improvement and organisational development, holding Fellowships of Chartered Management Institute, Institute of Consulting and Institute of Learning and Management. I have worked with a range of retail, hospitality, manufacturing and public sector organisations to improve their outcomes in customer service, digital business skills and as a DiSC facilitator.

I am a qualified EFQM Assessor and have extensive experience in Investors in People with Assessment and Advisory experience. I hold a Level 4 Teaching Qualification and specialist qualifications in Conflict Management, Security Risk Management and have worked extensively with the Armed Forces and Emergency Services developing operational and tactical training in high risk conflict situations.