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WorldHost® Customer Service Training Programmes

WorldHost is a world-class training programme designed to provide the foundations for commercial success by delivering excellence in customer experience.
 
Our intention is that training should be proactive, enjoyable, engaging and clearly useful. We stand against dull, jargon- and policy-heavy sessions that turn training into something participants feel they have to do, rather than want to do.
 
The WorldHost customer service training programmes have a core framework, but are adaptable to any sector. WorldHost workshops are designed to be practical and interactive, affording each trainer the flexibility to deliver the programmes in a style and format that is personal to them and the organisation.

WorldHost Principles of Customer Service

1 day programme empowering your front line staff to deliver excellent customer service to give your business the outstanding reputation it deserves.

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WorldHost Business Ambassadors

½ day customer service programme aimed at staff who want to go the extra mile for customers and visitors of your business.

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WorldHost Principles of Customer Service (Employability)

1 day programme giving anyone looking for a front-line customer service role the critical skills employers are looking for.

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WorldHost Events Ambassadors

½ day customer service programme aimed at staff and volunteers for large-scale events or for high volumes of seasonal staff.

 

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Coming soon to WorldHost...

WorldHost Inclusive Service

Give your staff the knowledge and confidence to cater for all customers’ needs sensitively and effectively.

 

Supervisory Programme

Develop a customer service culture within your business, understand how to build and motivate your team, monitor successes and identify customer service gaps.