Why WorldHost?

WorldHost is a world-class training programme designed to provide the foundations for commercial success by delivering excellence in customer experience. We exist to effect positive business change and stand against complacency. Our approach recognises the fact that your brand is your business. Today’s brands are defined and measured by the experiences of their customers, across their entire journey. We believe that good customer service is key to commercial performance and business growth, and that when teams are empowered to go above and beyond to meet customer expectations, the impact and results are measurable.

Businesses engaged with WorldHost have reported a number of key benefits:
•    Increased staff motivation and reduced turnover & absenteeism
•    Improved customer service ratings
•    Improved quality assurance scores and ratings on sites like TripAdvisor
•    Better communication between staff and customers
•    Increased revenue and an uplift in average spend
•    Higher overall net sales
•    Additional repeat business and improved occupancy levels
•    Greater customer loyalty increasing customer lifetime value and positive word of mouth

WorldHost represents an attractive and trusted proposition for customers, partners, and businesses. Furthermore, apply for and gain recognition status through WorldHost to add more value to a business, town, city or region.  These better customer experiences set organisations apart from their competitors and keep customers coming back for more.

Our achievements:

  • 300,000 Delegates trained in WorldHost
  • 26,500 WorldHost courses delivered
  • 790 Achieved ‘Business Recognition’ status
  • 18  Regions achieved ‘Destination’ status
  • £30.4m Industry Investment in WorldHost training across the UK

 

WorldHost Programmes

- WorldHost Principles of Customer Service

- WorldHost Principles of Customer Service Employability

- WorldHost Events Ambassadors

- WorldHost Business Ambassadors

What others say

We have seen a major impact, not only have the teams’ self-belief and general motivation
improved, but our feedback levels show that the quality of customer experience has also risen.

Andrew Mackay, founder of the Mackay Hotel Company

WorldHost case studies...

JAUPT (Joint Approvals Unit for Periodic Training)

JAUPT has seen a reduction in complaints, increased customer satisfactions scores, happier staff and improved communication across the business.

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CEME Conference Centre

Since working with People 1st to train its staff in customer service, the CEME Conference Centre has transformed its customer satisfaction ratings and boosted sales by 60%.

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The View from the Shard

The View from the Shard has experienced improved customer feedback and Tripadvisor scores and increased confidence among managers, creating a sustainable pipeline of future leaders.

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