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Service Operator professional standard

The professional standard for service operators helps employers prepare themselves and their people to work safely in service environments, acting as a practical checklist to give confidence that training for service staff meets a defined national level. 

Developed using expert input from the employer-led boards across hospitality, retail, travel and aviation, it defines the skills, knowledge and behaviours your people need to operate safely in a service environment beyond Covid-19.

It's ideal if you're looking to train your staff to a recognised standard and maintain new operating procedures, and want to:

  • Promote the increased standard of hygiene in your establishments post Covid-19
  • Increase customer confidence in returning to your business
  • Promote the positive reputation of your business

This standard enables employers to check that they have trained their employees to adhere to the new guidelines and gives them assurance on re-opening and a point of reference to maintain new operating procedures. Any training provider can use this professional standard to support employers with their re-opening.

Access the professional standard for service operators >


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WorldHost 2020

Empower your staff to keep customers and colleagues safe beyond Covid-19 & drive positive behaviours in a rapidly changing customer facing environment with our WorldHost 2020 e-learning programme. 

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