People 1st - Blog

Five ways to develop inclusive communication in customer service

Ensuring that customer-facing staff are trained in inclusive communication is an essential component of any forward-looking customer service strategy. Here our expert trainer Mark Smith shares five ways to develop inclusive communication in customer service

Mark Smith

25/01/2021

Tourism, hospitality business readiness — COVID-19 recovery

The collaborative approach to supporting the tourist sector in Jordan highlights the important role that partnerships between governments, donors and specialist industry and skills bodies have to play in preparing for a post-COVID future. Find out why in our latest opinion peice for the Jordan Times.

Jane Rexworthy

16/12/2020

Job cuts and upskilling for new beginnings

Reskilling is a hot topic in today's climate but how do you provide new joiners with the support they need to integrate into a new team & acclimatise to the sector & its culture? We explore some of the key ways to help those transitioning to get off to the best possible start in this article for HR Magazine.

Sandra Kelly

28/10/2020

Shining a light on the colleges developing the future talent pipeline for hospitality

As the government recently set out plans to transform the training and skills system, backed by continued investment in college buildings and facilities, colleges are taking centre focus again this week with the #CollegesWeek campaign celebrating the all the great things that colleges do to support people, grow industries and communities.

Andy Doyle

20/10/2020

The Lifetime Skills Guarantee: Three factors for success

The Lifetime Skills Guarantee provides a strong signal that learning and development is the way to progress, but what's needed to make it a success? Our UK Director Sandra Kelly shares her views in this article for FE News.

Sandra Kelly

13/10/2020

Building back with a skilled hospitality & tourism workforce

Over 40,000 jobs are at risk across the hospitality & tourism industry in Northern Ireland. In this opinion piece for Hospitality Review NI our Northern Ireland Director & Project Director for the Hospitality & Tourism Skills network, Roisin McKee highlights the support packages available to help businesses retain talent through this difficult time & develop the skills needed for the future.

Roisin McKee

06/10/2020

Why looking after our people is more critical now than ever

Employers across the industry are confronting a stark reality never faced before. With up to one million jobs at risk of redundancy across the industry if furlough is not extended, today’s challenges are unparalleled, leaving many feeling powerless. In this blog for Scottish Tourism Alliance we explore the extraordinary set of transferable skills those working in hospitality and tourism hold.

Sandra Kelly

30/09/2020

Using transferable skills and values to bridge the gap across industries

We are all part of a changing work landscape. What we knew and understood even just six months ago has been shaken up and is evolving before our eyes. The new norm isn’t static, it’s shifting and continuously finding new ways to survive.

Sandra Kelly

08/09/2020

Blogs

Five ways to develop inclusive communication in customer service

Tourism, hospitality business readiness — COVID-19 recovery

Job cuts and upskilling for new beginnings

Shining a light on the colleges developing the future talent pipeline for hospitality

The Lifetime Skills Guarantee: Three factors for success

Building back with a skilled hospitality & tourism workforce

Why looking after our people is more critical now than ever

Using transferable skills and values to bridge the gap across industries