At a glance

Organisation: Mid Ulster District Council
Sites recognised: Greenvale Leisure Centre and Dungannon Leisure Centre
Accreditation: WorldHost Business Recognition
Location: Mid Ulster, Northern Ireland

Overview

Two of Mid Ulster District Council’s flagship leisure facilities, Greenvale Leisure Centre and Dungannon Leisure Centre, have achieved WorldHost Business Recognition, the globally respected mark of customer service excellence awarded by People 1st International.

This accreditation highlights the Council’s ongoing commitment to delivering exceptional visitor experiences and ensuring every customer feels welcomed, valued, and supported.

“Our leisure centres play a vital role in the health and wellbeing of our community with a large footfall through the doors. I am absolutely delighted to announce the achievement of this WorldHost accreditation in two more of our local facilities, it’s great to see their efforts recognised at a national level.”

— Councillor Frances Burton, Chair of Mid Ulster District Council

Setting the gold standard in customer care

The WorldHost programme is internationally recognised as the benchmark for customer service training. It has helped organisations across the UK and overseas to transform the way they engage with customers, embedding professionalism, empathy, and consistency into every interaction.

Through the programme, staff develop the skills and confidence to raise the bar for customer service, while businesses gain recognition for their commitment to excellence.

For Mid Ulster District Council, achieving WorldHost Business Recognition at both Greenvale and Dungannon reflects a strategic investment in people and a shared culture of service that runs across the organisation.

“This award underlines the exceptional standard of service provided every day and reflects the dedication and professionalism of the staff at both sites.”
— Councillor Frances Burton

A growing culture of recognition

Greenvale and Dungannon Leisure Centres join a growing network of WorldHost-accredited facilities in Mid Ulster, which already includes:

• Burnavon Arts Theatre
• Ranfurly House & Hill of the O’Neill
• Cookstown Leisure Centre
• Mid Ulster Sports Arena
• Seamus Heaney HomePlace

This expanding portfolio showcases the Council’s district-wide commitment to customer service excellence, teamwork, and community pride.

“The staff at both sites work tirelessly to ensure that everyone who uses these facilities feels valued and welcomed. It’s a proud moment for both teams.”
— Councillor Frances Burton

A visible mark of quality

Visitors can now look out for the official WorldHost certificate and plaque at both Greenvale and Dungannon Leisure Centres – a visible sign of the teams’ hard work and dedication to providing a world-class visitor experience.

The award not only enhances reputation and visitor confidence but also boosts staff morale and pride in service.