Five Top Tips to Avoid Poor Customer Service
Life doesn’t always go according to plan, and even though customers are more demanding than ever, most people accept that things can go wrong. What really matters is how their complaint is dealt with - that’s what they will remember and that’s how they will decide what to do next. How you deal with disappointment is absolutely critical for any customer-focused business. Just because something has gone wrong doesn’t mean you’ve lost a customer. In fact, in many cases, something going wrong can be an opportunity to turn a negative into a positive.