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Our work in the Middle East

Current projects

Support to Policy Dialogue on Skills Development in the Tourism Sector in Jordan - Phase 1: Determine and develop industry occupational profiles and occupational standards: Define hospitality sub sectors and develop occupational standards and profiles for: 1. Restaurant – fine dining, café, fast food outlets 2. Accommodation – hotels, hospitals, aparthotels, Airbnb 3. Travel operators – inbound and outbound 4. Tour guides including Cultural and Adventure Tourism 5. Handicrafts and Antiquities.
Supporting Quality Employment in the Jordanian Restaurant Industry: To support and complement the existing EBRD projects under the refugee response in Jordan by achieving a more inclusive job market for refugees, as well as youth and women of both host and refugee communities; and ensure that information on available employment opportunities is easily accessible by the specified target groups.
UAE Skills Future Framework for a Competitive Knowledge Economy: Supporting HCT with quality assurance of one of the key projects under the UAE SkillsFuture Framework – ‘Aligning and implementing HCT graduate employability readiness to the UAE Employment Strategy, focusing on the Private Sector and Women, as well defining upskilling and reskilling programs for future needs'.

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Case studies

Abu Dhabi

"Developing the tourism industry is a stated priority in Abu Dhabi’s drive to become a world-class destination for globally significant events. Working with and utilising the expertise of People 1st International in the field of developing skills for tourism and hospitality, resulted in the development of a new Tourist Guide Training Programme.The TGTP helped Tour Guides learn how best to represent Abu Dhabi’s history and culture, ensuring visitors enjoy their experience which will encourage them to keep returning, leading to long-term benefits for all stakeholders"
Patrick Lochrie, CEO, CareerNet

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Jordan

"Abdali Mall is now open for business and with the help and expertise from People 1st we have set up a training centre that is fully inclusive. Young men and women now have the opportunity to train for a career in retail and hospitality and the skills that they gain are directly matched to their employers needs. Our Train the Trainer programme builds the capacity and capability of our in-house staff to deliver a range of courses suited to industry requirements."
Suhair Albargouthi, Human Recourses Manager, Abdali Mall Company

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Jordan

"Our partnership with People 1st International and the support of EBRD have enabled us to extend the opportunities offered through the Abdali Mall Training Centre, not just to local people but also to young refugees from Syria, giving them the chance to train for a career in retail and hospitality. The success of the programme has meant that we are in a strong position to secure more donor funding to enable us to support young refugees, helping them to create sustainable futures for themselves and their families, while benefiting the community as a whole."
Suhair Albargouthi, Human Resourses Manager, Abdali Mall Company

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Jordan

"Industry members have indicated an urgent need to develop the skills of casual staff employed in the industry for specific events and functions, and asked JHA to develop a solution that supports the professionalisation of this occupation. USAID / BEST contracted People 1st International to work closely with JHA for certification and licensing of casual waiters to work in hotel, events and restaurants banqueting and functions through the development and preparation of a complete and comprehensive training program guidelines, collaterals and pedagogical documents."

Vatché Yergatian, General Manager, Jordan Hotels Association

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