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Earlier reports

Access our earlier reports and gain a detailed understanding and awareness of findings from our industries and the challenges facing them. 

The chef shortage: A solvable crisis?

Our report combines new and existing data with views from key industry stakeholders to discuss the extent, cause and impact of the shortage. 


The performance & talent management revolution

Our report explores how UK hospitality & tourism businesses are addressing the growing challenge of how to increase their productivity and performance in order to stay competitive.


Customer service stats you can't afford to ignore

Today’s successful businesses are ones that embed the customer-focussed gene into everything that they do and filter it through all parts of their business.

Find out more