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People 1st announces 20,000th person to be trained through WorldHost® customer service campaign in Northern Ireland

13 February 2018

Performance and talent management expert People 1st has announced the 20,000th person to be trained in its campaign to help Northern Ireland’s visitor economy businesses deliver fantastic experiences through the prestigious WorldHost® customer service training programmes.

Lyn Barton from The Coach House B&B became the 20,000th person in Northern Ireland to become WorldHost-certified after completing their training at St Malachy’s Church, Hillsborough.

L-R Tourism NI chairman Terence Brannigan joins People 1st director Roisin McKee in presenting Lyn Barton, owner of Coach House Hillsborough with a plaque to celebrate being the 20,000th person trained through the WorldHost customer service campaign

WorldHost is a suite of world-class customer service training programmes that have been used to train over 200,000 people across the UK in total. Programmes include training on serving customers with disabilities, welcoming customers from other cultures, increasing sales through service and an introduction to the general principles of customer service.

Through WorldHost training, People 1st aims to help businesses in the visitor economy sector achieve customer excellence and gain a competitive edge, and ultimately help Northern Ireland achieve its ambition to grow tourism to a £1bn industry by 2025. Tourism NI has also teamed up with People 1st to help promote the campaign.

The WorldHost training in Hillsborough, organised by Lisburn and Castlereagh City Council, is also part of a wider project to prepare local businesses in the run-up to the upcoming £20m investment in Hillsborough Castle which aims to attract an annual 200,000 visitors to the area by 2020.

Hillsborough is also aiming to achieve WorldHost Recognised Destination status, which is awarded when 25% or more of businesses in an area have trained at least half their staff through WorldHost programmes.

Roisin McKee, director of Northern Ireland at People 1st, commented: “Providing memorable visitor experiences is going to be absolutely critical to helping Northern Ireland achieve its tourism growth ambitions and providing a welcome boost to the local economy.

“We’ve seen fantastic results from businesses that have completed WorldHost training to date, from improved sales to increased staff satisfaction. We’re delighted to have reached the milestone of 20,000 people trained, and look forward to continuing the campaign!”

Terence Brannigan, Chairman of Tourism NI, added: “I congratulate the team at People 1st, in partnership with our own team at Tourism NI, on delivering WorldHost training to over 20,000 people across Northern Ireland. I also wish to commend the industry’s commitment to undertaking this training in support of the continuing delivery of outstanding experiences for all our visitors.

It is encouraging to witness the levels of investment in tourism in Hillsborough and the surrounding area, which will serve to strengthen our overall visitor offering, whilst benefitting local businesses and local people.“

Lyn Barton from The Coach House B&B, Hillsborough said: “I am delighted to be the 20,000th person to complete this course, thank you.  I have learnt a lot today and will certainly put it to good use when welcoming visitors to my home and Hillsborough Village”.

Alderman Allan Ewart MBE, Chairman of the Council’s Development Committee said:  “Huge congratulations to Mrs Barton on being the 20,000th person to complete the WorldHost Ambassador training course and we wish her every success in the coming years.   Local businesses are taking full advantage of this customer service training to the extent that all six sessions are fully booked and an extra one has been arranged for 20th March.  Quality customer service is key to the success of any business and this course will prepare frontline staff to deliver the highest levels of customer service to all visitors.”

Other businesses interested in taking part in WorldHost training can find out more at www.people1st.co.uk/worldhost


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