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'Our Hospitality Commitment' - a voluntary code of conduct for the hospitality industry

Recruiting and retaining people has long been a challenge for the hospitality sector. The sector faces a number of misconceptions, such as low pay, long unsociable hours, limited opportunities to develop and not offering a long-term careers.   

As our research shows, to tackle this many large hospitality businesses are making fundamental changes to offer a different and better quality job experience and, for some, it marks a radical change from how they have operated in the past.

However, attempts to change the wider perception of the industry and to show that it is changing for the better can only be done if industry works together and commits to being an ‘employer of choice’, providing good quality training, work-life balance and support to their people.

To support this, People 1st International, has worked with key employers, colleges and industry partners to develop of 'Our Hospitality Commitment' - a voluntary code of conduct which covers critical areas, such as working hours and learning and development.

View the commitment here.

Pledge your commitment


Work Placement Commitment

Feeding into this, and critical in promoting the industry as a rewarding career choice, is a ‘Work Placement Commitment’ that has been developed by the People 1st International employer-led hospitality accreditation board, and is supported by the Hospitality & Skills Quality Board.

The Commitment aims to ensure structured and enriching work placements to not only give students a realistic insight into the role, but also give them a wide range of opportunities to broaden their experience and understanding. 

View the commitment here.

Sign up to the Work Placement Commitment:

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Committed employers include:

Golden rules for excellent workplace learning in hospitality

To support the work placement commitment, we've developed this handy guide for employers in partnership with London South East Colleges, Springboard, Association of Colleges and Education & Training Foundation.

Download the guide

Why sign up?

“Our hospitality commitment is critical if we want to retain people in the industry. Work life balance, development and wellbeing support are basic needs that all people require today. These have to be part of the day to day ways of working if we want to ensure we retain talent today and for tomorrow“ 

Sean Wheeler – Chair of the People 1st International Employer-led College Accreditation Board

"We believe that ‘Our Hospitality Commitment’ sits well with our beliefs and values. As an industry it is important that we show the diversity of roles and careers open to any future applicants, as well as giving existing team members the opportunity and tools to grow and develop. Hospitality is amazing – and we should shout about it!"

Nicola Forshaw – Director of Human Resources, The Landmark London

"What really matters to us, what makes our business and our brands so distinctive, what ties it all together, is our people. It’s us, how we work together, what we believe, how we behave and all that wonderful diversity of experience and perspective that allow us to build Soulful Hospitality into everything we do.  This is why we signing up to People 1st Hospitality Commitment is an obvious move for us."
Di Gwinnell, HR Director, Edyn Group

“Creating a benchmark of minimum standards is a great way to develop and create best practise in looking after our people – after all this really is what hospitality is all about.”

Julian Tomlin – Managing Director , Macdonald Hotels & Resorts

"It’s important for our industry to commit to this code of conduct to enable us to appeal, not just to millennials but to everyone who is looking to be in a career where they can be engaged, developed and genuinely cared for."

Dan Barnes – L&D Manager, Caprice Holdings Ltd and Birley Clubs