WorldHost Events Ambassadors
Arm employees and volunteers with the skills to deliver a warm and friendly welcome to event visitors and guests
WorldHost customer service training is an engaging, collaborative experience. In the Ambassador workshops, participants’ learn how to represent your event with distinction, through an applied focus on the key stages of a customers’ journey. Workshops are always highly relevant as trainers can adapt content to suit your organisation.
After the half day of interactive training, your staff and volunteers are able to be proactive in their Ambassador role, giving visitors and customers the warm welcome and courteous assistance they need. The skills from the workshop encourage participants to grow personally as well professionally, so they feel the training is rewarded.
Who should take the workshop?
What does it cover?
- What is an Ambassador and why they are important
- Key knowledge, skills and behaviours befitting an Ambassador
- Applying basic principles of customer service throughout the duration of a customer’s journey
- Types of customers
- Catering for the needs of different customers
- Creating a positive first impression
- Managing frequently asked questions (FAQs)
- Leaving a lasting impression
- Becoming familiar with the community you represent
- Information about a specific event or changing infrastructure in the community (if the programme is being used to prepare for a particular event)
Benefits of the programme
- ½ day programme that is adaptable for multiple environments
- Easy to contextualise
- Participative and interactive with an applied focus on ‘active learning’
Positive outcomes
- Increased revenue, repeat business, average spends and net sales
- Increased visitor spend in your local area
- Increased staff motivation, and therefore reduced staff turnover and absenteeism
- Higher quality assurance ratings and improved scores on online review sites
