WorldHost Principles of Customer Service

Empower your staff to deliver excellent customer service and give your business the outstanding reputation it deserves.

WorldHost customer service training is an interactive, engaging experience for your staff, covering real-world situations. Flexible content ensures that workshops are always highly relevant allowing trainers to adapt the content to suit your organisation. Participants’ can quickly apply their newly acquired skills and knowledge, so your customers feel the benefits, fast. At the same time, WorldHost training develops participants’ transferrable skills which they will be able to utilise for the rest of their lives.

For your organisation, WorldHost training is the foundation for establishing a culture of excellence and driving business transformation. You’ll be amazed how much people can learn in a single day.

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Who should take the workshop?

This workshop is aimed at any front-line staff who come into contact with and have regular interactions with customers.

What does it cover?

Identifying customer needs and managing expectations
The importance of making a great first impression
Applying customer service within your role and sector
Communication skills to improve your customer interactions
Leaving a lasting impression
Planning for professional development

Benefits of the programme

1 day programme that is adaptable to multiple roles, sectors or industries
Easy to contextualise
Participative and interactive with an applied focus on ‘active learning’

Positive outcomes for your organisation

Increased revenue, repeat business, average spends and net sales
Increased staff motivation, and therefore reduced staff turnover and absenteeism
Higher quality assurance ratings and improved scores on online review sites

Ways to train with WorldHost

– Find an approved and quality assured WorldHost training provider from our network of enthusiastic, professional trainers

– Train to become approved and quality assured to deliver WorldHost in-house, commercially or as an educational organisation.

– Let our team of experienced programme writers work with you to develop a customer service training workshop tailored to your business.

“WorldHost has proved to be flexible, interactive, impactful, and very cost-effective. Providing good customer service means that we can continue to build a profitable business as well as enhance our reputation in the industry. And of course, this doesn’t just benefit our clients; it means staff are motivated to do a good job, and a motivated workforce is more likely to go the extra mile and work hard for their customers.” Olivia Abbott, Client Services Director, Salisbury Group