WorldHost Principles of Customer Service (Employability)
Give people searching for jobs the critical customer service skills employers are looking for
WorldHost customer service training offers an interactive, engaging experience to develop essential customer service skills, taking its cue from real-world situations. Workshops are focused around sought-after skills and are highly relevant as trainers can adapt content to suit various roles and industries.
Acquiring new skills and relevant knowledge are the focus from day one, so attendees grow in confidence and feel equipped to present themselves as a competent customer service professional. At the same time, WorldHost training looks beyond the next opportunity, giving people the transferrable skills that they can use for the rest of their lives.
Who should take the workshop?
This workshop is suitable for anyone looking for a front-line customer service role that will result in regular interactions with customers.
What does it cover?
- Identifying customer needs and managing expectations
- The importance of making a great first impression
- Applying customer service within your role and sector
- Communication skills to improve your customer interactions
- Leaving a lasting impression
- Planning for professional development
Benefits of the programme
- 1 day programme that is adaptable to multiple roles, sectors or industries
- Easy to contextualise
- Participative and interactive with an applied focus on ‘active learning’
Positive outcomes for your organisation
- Increased revenue, repeat business, average spends and net sales
- Increased staff motivation, and therefore reduced staff turnover and absenteeism
- Higher quality assurance ratings and improved scores on online review sites
