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WorldHost Customer Service Training

WorldHost is trusted by businesses and organisations to provide a world-class training programme that delivers excellence in customer experience through an innovative, human and transformative approach.  Our training content and delivery methods are informed by a proactive, insight-led strategy. We focus on what today’s customer wants and align this with strategic objectives, to achieve genuine, measurable results.
Our comprehensive variety of workshops represent a true business investment by maximising customer lifetime value, and by enabling progression at both a personal and business level.  The suite of WorldHost customer service training workshops aim to build life-long, transferable skills creating better interactions with people – colleagues, customers and visitors. Participants improve their social skills, problem-solving abilities and cultural awareness, learning how to offer a high quality, friendly and consistent welcome.
As an extension of our programmes, our recognition initiatives aim to build on the principles of excellence in customer service at an organisational, local, regional and national level.

WorldHost Customer Service Training Programmes

- WorldHost Principles of Customer Service

- WorldHost Principles of Customer Service Employability

- WorldHost Principles of Customer Service Online

- WorldHost Events Ambassadors

- WorldHost Business Ambassadors

- WorldHost Tailored Programmes

- WorldHost Inclusive Service

- WorldHost Supervising Customer Service

Hear from others...

Balmoral Estate - Visitors are left in thrall of the fantastic welcome it offers.

Rugby Borough Council - Even after the Enjoy Rugby Festival the trained volunteers still have a positive impact on the town today.

De Vere Theobalds Estate - A 5.5% increase in guest satisfaction ratings plus over £110,000-worth of improved revenue.

Why WorldHost?

What sets our training above the rest? Our programmes are modern, interactive and energetic delivering measurable results.

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WorldHost programmes

Discover more about our suite of customer service programmes and how they can work for your business.


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WorldHost Tailored programmes

Let our team of experienced programme writers work with you to develop a customer service training workshop tailored to your business.

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WorldHost Recognition

Transform your business or destination and get the recognition you deserve by applying to become WorldHost Recognised.


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Find an Approved Training Provider

Find an approved and quality assured commercial training provider from our network of over 200 enthusiastic, professional trainers.


Become an Approved Training Provider

Train to become approved and quality assured to deliver WorldHost in-house, commercially or as an educational organisation.

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