WorldHost Customer Service Training

WorldHost customer service training

Enhance your business’s reputation with WorldHost customer service training

Empower your employees to deliver excellent customer service

In today’s highly competitive business landscape, investing in customer service has become more crucial than ever before. In 2024, the importance of providing exceptional service will continue to be a key factor in driving business success. Customers have become more discerning and expect more from the brands they invest their money in.

Customer service experience survey concept

So, how do you empower your team to deliver top-notch service?

Enter WorldHost, the gold standard in customer service training. This isn’t your typical training; it’s a journey that equips your team with the skills needed to turn customers, visitors and guests into advocates. The WorldHost programme is a globally recognised programme that has been successfully delivered to a range of businesses through to the most high profile global events.

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How we can help

WorldHost customer service training and recognition initiatives give you the tools to empower your team, enhancing your overall service quality.

– Proven impact: Globally recognised programmes that help build a culture of service excellence
– Engaging workshops: Modern, interactive and energetic training that delivers measurable results
– Flexible content & delivery: Easily contextualised content for specific settings, delivered by our team or yours
– Tailored solutions: Bespoke programmes to meet the specific needs of your business, incorporating your vision and values.

WorldHost Principles of Customer Service

Empower your employees to deliver excellent customer service to give your business the outstanding reputation it deserves

WorldHost Principles of Customer Service Employability

Upskill those seeking a front-line customer service role with the critical skills employers are looking for

WorldHost Events Ambassadors

Arm employees and volunteers with the skills to deliver a warm and friendly welcome to event visitors and guests

Business professionals communicating at a conference

WorldHost Business Ambassadors

Equip your employees with the skills they need to become a brand ambassador for your business

WorldHost Inclusive Service

Give your staff the skills and knowledge necessary to deliver excellent customer service to a wide range of unique customers

Restaurant guests in conflict with staff

WorldHost Dealing with Conflict

Equip your employees with the strategies and skills to manage conflicts with customers, visitors and guests

Clothing store checkout cashier with customer

WorldHost Supervising Customer Service

Give your supervisors the vital skills they need to recognise the value of excellent customer service, and how to coach their team members to deliver it

WorldHost Tailored Programmes

Go beyond our world-class suite of programmes with a progressive, mindful attitude to customer service training – make it yours

Women sitting in WorldHost recognised cafe

WorldHost Recognition

Transform your business or destination and get the recognition you deserve by applying to become WorldHost Recognised

Trainer training class for team of workers

Become approved to deliver WorldHost

Train to become approved and quality assured to deliver WorldHost in-house, commercially or as an educational organisation

“Investing in WorldHost training was a fantastic decision for the Irish FA. It allowed us to equip our valued volunteers with the skills and knowledge to deliver a best-in-class experience for all our service users, aligning perfectly with our strategic pillar of engagement and PITCHES values. The feedback has been really positive, with volunteers feeling empowered and excited to contribute to a positive experience at the upcoming UEFA u19 event. We strongly recommend WorldHost training to any organisation looking to elevate their customer service and visitor welcome through volunteer or staff development.” Dean Holmes, Club Development Officer, Irish Football Association