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WorldHost Customer Service Training

WorldHost is trusted by businesses and organisations to provide world-class training programme that delivers excellence in customer experience through an innovative, human and transformative approach.  Our training content and delivery methods are informed by a proactive, insight-led strategy. We focus on what today’s customer wants and align this with strategic objectives, to achieve genuine, measurable results.
Our comprehensive variety of workshops represent a true business investment by maximising customer lifetime value, and by enabling progression at both a personal and business level.  The suite of WorldHost programmes aims to build life-long, transferable skills creating better interactions with people – colleagues, customers and visitors. Participants improve their social skills, problem-solving abilities and cultural awareness, learning how to offer a high quality, friendly and consistent welcome.
As an extension of our programmes, our recognition initiatives aim to build on the principles of excellence in customer service at an organisational, local, regional and national level.
Hear from our customers

Balmoral Estate - After the Balmoral team worked with People 1st to train staff in customer service, visitors to the world-famous estate are left in thrall of the fantastic welcome it offers. Read more...

Rugby Borough Council - People 1st worked with Rugby Borough Council to train volunteers in customer service for the Enjoy Rugby festival, part of the town’s Rugby World Cup 2015 celebrations. The resulting events delivered a 200% return on investment and the volunteers are still having a positive impact on the town today. Read more...

De Vere Theobalds Estate - Since partnering with People 1st to train its staff in the art of customer service, De Vere Theobalds Estate has enjoyed a 5.5% increase in guest satisfaction ratings, plus over £110,000-worth of improved revenue. Read more...

What others say

“We’re seeing fantastic results from feedback from our visitors with an extremely positive TripAdvisor rating as well as from internal feedback forms. I’m extremely happy with how the WorldHost training has been received.”

Gemma Rowden, The View from The Shard


“I knew straight away that this could help us become the gold standard… I wouldn’t hesitate to recommend WorldHost for an instant.”

Paul Richens, Dorothy Perkins


WorldHost Programmes

- WorldHost Principles of Customer Service

- WorldHost Principles of Customer Service Employability

- WorldHost Events Ambassadors

- WorldHost Business Ambassadors

WorldHost Programmes

Discover more about our suite of Customer Service programmes and how they can work for your business.


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Why WorldHost?

What sets our training above the rest? Our programmes are modern, interactive and energetic delivering measurable results.

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WorldHost Recognition

Recognition through WorldHost adds value at an organisational, local, regional and national level.


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Become an Approved Training Provider

Join our team of enthusiastic, professional trainers who deliver practical, interactive, flexible programmes suitable for any sector.

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